Customer Service Consulting

Good customer service is a pre-requisite today for surviving in our competitive, ever-changing world.

We partner with expert customer service consultants to deliver a range of focused solutions around:

  • understanding who your customers are; why they contact you; and what they want;
  • enhancing your internal ‘enablers’ of customer service including systems, processes and procedures;
  • maximising the skills and knowledge of your customer service team;
  • embedding a culture of ‘customer first’ from the top in your organisation.

2015 Local Government Customer Service Summit

March 2015 - Adelaide, South Australia

SA Summit Agenda

2015 Local Government Customer Service Workshop

March 2015 - Sydney, New South Wales

Workshop Agenda