I first engaged Carol to run a leadership program for my management team to upskill them with their people management capabilities so that they could lead their teams more independently. Not only I can sense that the team is learning as I am seeing far less people issues being escalated to me, they are enjoying the program. Feedback from the team indicates they value the program on a personal and professional level, they like Carol’s style which is warm and engaging, she makes it fun, brings a positive energy and uses a varied format. The team even enjoy the role plays as they help them practice and embed the skills in real life and they like the take-away exercises. A quote from one team member: … it has helped me to think through how I communicate, how I prioritise my working hours, how I navigate conflict, and how I give feedback. I think the result is that I feel more confident communicating efficiently and purposefully.
After establishing a successful organisation, I wanted it to be able to run and operate without me when needed. I asked Carol and her team to work with my managers to develop the management skills they need to keep the organisation thriving and managing the performance of the team. As a result, I am confident now that I can focus on the strategic development of my organisation, leaving the operational management in capable hands.
Carol Lewis’s advice has been invaluable to Leep to which we’ll always be grateful! She is not only highly competent at providing HR advice she is sensible, supportive, fair to both employee and employer, responsive and fun to work with. We have made important strategic decisions because of her input and support. Engaging Carol is very reassuring for our organisation.
I contracted The Human Equation to assist me as CEO on an organisational change process brought on by a voluntary members’ wind up. This was a complex process consisting of multiple deliverables, all to be finalised within a very tight timeline. Carol led a remarkable change process for the organisation. She was empathetic, focussed and delivered over and above her brief. Joan provided outplacement services and coached our team with superb precision. As a result of their expertise, we smoothly transitioned our organisation and our valued staff moved on to successful placements.
I have worked with Carol Lewis on multiple considerably tough HR matters with wide-ranging complexities. She makes the process simple, respectful and professional. She thinks of employer and employee needs. It is a huge relief to have her advise me, side-by-side traversing complex terrain. Carol is now a permanent part of my network of experts.
On behalf of the National Local Government Customer Service Network (Tasmanian Chapter), I would like to thank you most sincerely for taking your time out of your busy schedule to be our guest presenter at our August Chapter Meeting held at Glenorchy City Council. Your workshop presentation on how to develop a Customer Service Strategy and how we should view customer service delivery was through provoking and very well received. Your knowledge of trends reinforced the message that customer relationship management is our big challenge. Thank you again for sharing your knowledge and experience with us.
I have engaged Carol Lewis on a number of separate occasions and recommended her to colleagues who have also engaged her services and who are universally complimentary on the value she adds. I first engaged Carol Lewis after becoming the GM of an organisation that had a number of performance management issues they wished to fix - Carol assisted with performance management, policy development and its implementation to ensure we would create a culture that was able to deal with underperformance promptly. I next engaged Carol to assist during a major period of transition in the Community Services Sector - she presided over an employment consultation and reporting process, which led to over 90 redundancies. Carol helped us develop and deliver a best practice empathetic process which resulted in zero complaints or union involvement. Staff have been overwhelmingly positive about their interactions with Carol, who now regularly supports us with orientation and training.
I cannot recommend Carol highly enough. She is very easy to work with, very responsive, knows the legislative requirements back to front, and is able to assist us to get the best performance from our workforce.
We are a not-for-profit organisation (NGO) funded by the Government providing social support to frail aged people and younger people with disabilities living in the City of Sydney Local Government Area. Most recently we engaged Carol to do a review of the Organisation with the view of a possible restructure. Without any hesitation I can attest to her diligence and capability to set goals and achieve them. Carol is currently assisting our organisation with operational issues through workshops and staff performance reviews. Carol proved herself to be an adept communicator with strong leadership qualities. She has demonstrated the ability to manage and accomplish goals efficiently according to schedule. Based on my personal observation of her professional work ethic and her engaging personality, I would recommend engaging The Human Equation.
What participants have liked about our workshop design:
- Well-presented and prepared - researched well.
- Good audio-visual material - relevant case study scenarios
- Has great examples to clarify what has been said
- Role-playing exercises reinforced what we had learnt
- Good break up of information giving and role plays.
- Clear and concise skills-based learning
- Inclusion of real-life examples. Placing things in practical terms without jargon.
- The exercises were good. Made people think outside the square.
What participants have liked about our delivery style:
- The presenter is excellent. One of the best presenters I have had. Well done.
- Trainer is professional and understanding and has a good speaking voice which keeps you interested.
- Very warm and approachable. Enjoy examples of trainer’s experience.
- Communicated / interacted very well with the team. Made training fun and less intimidating.
- Involves the whole group in discussions and makes it interesting.
- Concepts were explained well and put into context.
- Good examples from the trainer throughout helped clarify points being made.
- Excellent, interactive and informative.
- Carol’s clear communication, pleasant speaking style and sense of humour was wonderful.